Customer Operations Specialist

Join PT Solusi Digital Bangka, a leading digital solutions provider in Bangka Belitung, as our next Customer Operations Specialist. In this dynamic role, you will be the backbone of our customer experience, ensuring seamless interactions, resolving customer queries, and driving operational efficiency. This is an exciting opportunity to work in a fast-paced environment where your efforts directly impact customer satisfaction and business growth.

As a Customer Operations Specialist in Pangkalpinang, you will be responsible for managing customer data, coordinating with various departments to resolve issues, and implementing processes that enhance our service delivery. This role is perfect for someone who thrives in a customer-centric environment and is passionate about delivering exceptional service.

📋 Tanggung Jawab Pekerjaan

• Manage and maintain customer data using CRM systems like Salesforce or HubSpot.
• Coordinate with customer service, sales, and technical support teams to resolve customer issues efficiently.
• Implement and monitor customer operations processes to ensure compliance and efficiency.
• Analyze customer feedback and identify trends to improve service quality.
• Train and mentor new team members on customer operations best practices.
• Collaborate with the marketing team to develop customer engagement strategies.
• Ensure all customer interactions are documented and follow company policies.
• Participate in cross-functional projects to enhance customer experience.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Information Technology, or a related field.
• Minimum 3 years of experience in customer operations or a similar role.
• Proficient in using CRM software such as Salesforce or HubSpot.
• Strong knowledge of customer service best practices and processes.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Familiarity with data analysis tools like Excel or Google Sheets.
• Certification in customer service or related field is a plus.

🛠️ Keahlian

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